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Shipping & Returns

 

With our Authorised Reseller Guarantee you can have complete peace of mind about every purchase you make with us. Customers are important to us and we will be fair in our policies to make sure you are satisfied with your purchase.


eastCoast marine is an Authorised Australian Reseller providing full manufacturer warranty. All items are premium marine products manufactured to the highest standards. Goods are brand new and offered with twelve month manufacturer’s warranty.

Warranty claims are on a return to supplier basis, repair or replacement items will be dispatched to your nominated address with no additional charge.

So what is covered?

The product is damaged or not working properly. What do I do?
Occasionally the product you receive may have been damaged in transit or is faulty. If this occurs within 14 days of dispatching your order we will ask you to return the item and we will dispatch a replacement to you immediately. We will ask you to contact our friendly team to establish exactly what has occurred and we will work toward resolving your problem in a prompt and friendly manner.

My product has failed in the warranty period ?
Simply return the item to us and we will liaise with the manufacturer on your behalf, we will test the item once received into our warehouse and will keep in contact with you regarding the problems until a resolution is reached.